Shipping policy

SHIPPING POLICY

1. Shipping Methods and Processing Time

Canadian Orders 

Free standard shipping all over Canada. 

Priority Shipping Tracked 1 - 2 days Flat Fee $20 all across Canada

United States

Priority Shipping Tracked: $25 USD 

  • Please note that processing time for orders may take up to 1 -2 business days. Orders are not shipped or delivered on weekends or holidays.

2. Shipping Destinations

  • We currently ship to customers within United States, Canada, and Europe 

3. Estimated Delivery Times

  • Shipping times may vary depending on your location, the selected shipping method, and other factors. Estimated delivery times are as follows:
    • Standard Shipping: 3-9 days to Canada, 5-9 days to USA
    • Express Shipping: 1-2 days to Canada, 5-7 days to USA
    • All delivery times are estimates If you do need an item for a certain date please order in advance or drop us a email at info@adaah.co so we can help you get your product on time.  

4. Shipping Costs

  • Shipping costs are calculated based on your order's total weight, dimensions, shipping destination, and the selected shipping method.
  • To determine the shipping cost for your order, please add the desired items to your cart, proceed to the checkout, and enter your shipping address.
  • Note: Shipping costs are subject to change based on promotional offers, discounts, and other factors. The final shipping cost will be displayed at checkout.

5. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order's progress and estimated delivery date.

6. Shipment Confirmation and Order Receipt

  • You will receive an email confirmation once your order has been placed successfully. Please review this confirmation to ensure all the details are correct.
  • If you do not receive a confirmation email within 48 hours after placing your order, please check your spam folder or contact our customer support team.

7. Shipping Issues and Returns

  • In the event that your order arrives damaged, is missing items, or you encounter any other issues with your shipment, please contact our customer support team within 24hr of receiving your order.
  • For details on returns related to shipping issues, please refer to our Refund Policy.

8. International Shipping

  • For international shipments, please be aware of potential customs, import duties, taxes, or other fees that may be applicable in your country. These fees are the responsibility of the customer.

9. Contact Information

  • If you have any questions or require further assistance with your order or our shipping policy, please feel free to contact our customer support team at info@adaah.co 

10. Changes to Shipping Policy

  • We reserve the right to update or modify our shipping policy at any time. Please check our website for the most current information.